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Refund policy


Clary Business Machines' return policy is Case-to-Case, as per the issue. If the product is damaged, it’s best to call us at (800) 992-5279 or email us at sales@clarybusinessmachines.com

All items are to be inspected upon delivery by the customer, and any freight damages are to be marked as 'damaged' on the Bill of Lading (BOL). All returns are subjected to a restocking fee, and the customer is responsible for shipping the product back.

To be eligible for a refund, returned merchandise must be received in its original, undamaged condition as delivered to the customer. The customer is responsible for ensuring the item is properly packaged to safeguard against loss or damage during transit. All returned goods are subject to physical inspection by our warehouse personnel upon receipt, and refunds are issued only after the item passes this inspection. Any item received in a compromised, modified, or damaged state attributable to improper packaging or customer handling will not be eligible for a refund.

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